but we are aware that we must move towards digital transformation. It is Benin WhatsApp Number List important to know where things are going, more than the comparison against the competition. Because it marks us a collective north towards which the organization is going ”, specified the Benin WhatsApp Number List executive. His colleague from ETB considered that what should be reviewed is the level of digitization that it has with which it is intended to be achieved and that, unlike other indicators, such as levels of complaint, problem solving and others, “in terms of In digital transformation, the challenge is how customers’ needs are met ”. In this framework, he stressed that “the government segment is very important to us and we have clear Benin WhatsApp Number List objectives to support them in their digitization processes and offer them digital solutions,
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to automate processes, the same as with private Benin WhatsApp Number List companies. The indicators go more this way than to be compared with other operators ”, he declared. They insisted that you have to be clear about the company’s internal strategy and what experience you want to Benin WhatsApp Number List give users. Because, they also agreed, multichannel does not guarantee either success or the fulfillment of objectives if the strategy is not clear. For this reason, the editorial director of asked them again if technology comes to the rescue of digitization or if the operator has to move in a different way to digitize. From Benin WhatsApp Number List they responded that it is a question of which processes are being adopted and digitized along that path.
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And here the human factor appeared. “It is key to have the staff trained and Benin WhatsApp Number List not just undertake digitization like fashion or how to buy the idea from my usual technology suppliers. It is necessary for human resources to be prepared ”, stressed Benin WhatsApp Number List . It was an aspect on which León, from Claro, also took the glove, even though the discussion had already advanced about whether are an example to follow, even when there are moments of friction with these actors. “There is a very strong component of culture. You have to retrain people, acquire new skills, that the way of thinking is different. And while this is where Benin WhatsApp Number List can be competing, they can also sometimes be integrative.
