If you make the customer feel supported throughout the entire purchasing process , the chances of conversion increase significantly. It’s logical because, no matter how deeply we understand the importance of online shopping, we will always appreciate pre-purchase advice, assistance during the purchase, and help after the sale.
Use a live chat or chatbot to create a sense of real-time accessibility. While this is becoming more widespread, it’s still an extra feature, with a low cost and associated with higher average quality.
It doesn’t hurt to have a FAQ
section or a knowledge base they can consult to resolve their questions. This shows that there’s interest.
Use transactional emails to show your approachability : from onboarding to sales confirmation emails and order tracking. When you have delivery confirmation, send an email to check if everything is correct (and you can request a review while you’re at it).
Customized tracking : While we’re on the subject, it’s worth remembering how important it is. Try to be as thorough as possible, even customizing the tracking page so it doesn’t go directly to the carrier.
Take care of the packaging : In addition to its bulk sms oman functionality, good packaging completes the experience. Personalize the box, include a personalized message, and add small gifts like stickers or candy.
What do you think of these tips for improving the perceived quality of your eCommerce store? Are you going to try them?
We bring you 5 Social Media tools for eCommerce
5 resources to help you manage your eCommerce business.
Managing an online store’s social reasons behind the increasing risk of cyber attacks media can be a very demanding job. These platforms are part of the brand’s digital ecosystem and, for example, have implications for marketing, customer service, and after-sales service.
The main challenge we often face is trying to america email maintain a consistent and consistent presence that provides a certain amount of value to our followers. But of course, everyone is on several different networks, making it relatively complicated to manage and monitor our online presence.
