Show your lead the experiences and gains that other people have achieved by purchasing a product or service from your company.
After-sales
After the lead has completed the purchase! sales follow-up cannot stop. Ask your customer for feedback ! what they thought of your solution and whether it met their expectations.
Doing this is a way of showing your customer that you are not only concerned benin phone number library selling! but that you value their good experience with your brand. In addition! feedback is very useful for identifying areas that can be improved in your products or services.
A satisfied customer will definitely recommend your solutions to others. Post-sale follow-up is also very important to engage! interact and build customer loyalty.
when to start and when to abandon sales follow up
When to Start and When to Stop Sales Follow Up
Sales follow-up begins after the proposal is sent. This is the moment when the sales team will creating unforgettable customer experiences in local commerce whether or not the lead is ready to become a real customer.
It is very important that! from the follow-up ! the salesperson begins to align the expectations of both the salesperson and the future client. This will make it possible to plan what needs to be done to achieve the established objectives.
You must determine a frequency of contact with the lead and keep it flowing. If the lead makes it clear hindi directory they will not buy from you or that they have no interest in your contacts! it is time to stop this follow-up.
Furthermore! it is important to know how to identify missed opportunities so that they can be worked on again in the future.
of opportunities are: the client closed with another company! the budget for your solution is above what they can afford at the moment or they do not have a team prepared to use your solution appropriately.
These points can be identified through a CRM (Customer Relationship Management) tool . We will talk about it later.
To ensure you get feedback during sales follow-up! establish a cadence flow using more than one communication channel. In other words! if your first contact with the lead was via phone call! you don’t necessarily need to call every time you want to have a new conversation.
